Each Higher Education Institution has different IT needs, with different goals, different models, and different resources.

PerceptIS was designed from the ground up to provide our customers with the best quality services available. We offer a variety of help desk services and work with our Higher Education clients to tailor the services to their specific needs.

Every engagement is unique and we approach our work with commitment, passion and urgency to help you meet your objectives, control costs, and make every call a positive experience for users.

We provide our Blended Help Desk to our clients for much less than they would pay to build and operate it themselves. We do this by making all of the investments for our clients in tools, processes, people, training, tracking, reporting, constant improvement. That leaves our customers free to focus on innovative, strategic, and frankly, the more interesting aspects of IT support. And the end users get the help they need when they need it.

To deliver a quality user experience while providing cost containment, PerceptIS provides support through the Collaborative Delivery Model. Not only do we identify the synergies among existing support functions, we evaluate the gaps between what the present IT organization can deliver and what they would like to deliver. Then PerceptIS bridges any gaps with additional resources needed to meet the requirements of the institution.

Selected College & University Clients:

• Akron, University of
• Arizona, University of
• Arizona State University
• Case Western Reserve University
• District of Columbia, University of
• Eastern New Mexico - Roswell
• Marietta College
• Wisconsin-Parkside, University of