Each Higher Education Institution has different IT needs, with different goals, different models, and different resources.

Perceptis was designed from the ground up to provide our customers with the best quality services available. We offer a variety of help desk services and work with our Higher Education clients to tailor the services to their specific needs.

Every engagement is unique and we approach our work with commitment, passion and urgency to help you meet your objectives, control costs, and make every call a positive experience for users.

We provide help desk services to our clients in ways that provide memorable customer experiences. We do this by investing in the tools, processes, people, training, tracking, reporting, constant improvement processes necessary to provide truly outstanding levels of service. That leaves our customers free to focus on strategy, innovation, quality and other important aspects of guiding their institutions.

To deliver a quality user experience while providing cost containment, Perceptis provides support through the Collaborative Delivery Model. Not only do we identify the synergies among existing support functions, we evaluate the gaps between what the present IT organization can deliver and what they would like to deliver. Then Perceptis bridges any gaps with additional resources needed to meet the requirements of the institution.

Selected College & University Clients:

• Akron, University of
• Arizona State University
• Eastern New Mexico - Roswell
• Fitchburg State College
• Marietta College
• UMassOnline
• University of Virginia