Founded in 2002 in Cleveland, Perceptis is a privately held company providing customized support and IT services to dozens of leading universities and colleges.

With a winning formula of great people, outstanding tools, and processes driven by best practices, we collaborate with our clients to ensure that we’re creating memorable customer experiences with every call, every contact, every day.

Perceptis provides services through a system of redundant call centers to ensure reliability and disaster recovery. The systems we operate are tailored to each institution, and are built with no preconceived agendas. That is because we are the only end user service company in our industry that is truly independent; we are not affiliated or owned by a provider of ERP services or LMS technology and therefore are not locked into any preconceived or predetermined solution.

In many ways, our clients think of us as an indispensible partner since we are in many cases the first point of contact for the questions important to their faculty, staff and students. To illustrate how far we take our mission, we operate with a philosophy we call “Total Incident Ownership.” This means that when a problem becomes ours, we own it until it is solved. Perceptis methodology never “hands off” a problem to another resource. One call simplicity. One call accountability.

We’ve built our model of service based on a philosophy that calls for better people, better tools, a passion for data and a dedication to close collaboration with our clients.

Learn More:

• The Perceptis Story
• The Perceptis Difference
• Perceptis on Facebook