The kickoff of the college football season is an important milestone for institutions across the country. Not necessarily because of televised games, tailgating, and marquee match-ups, but rather it’s an indicator that higher education professionals have survived the fall semester onslaught. More...
I just got back from a very successful and interesting Educause Conference in Denver. A lot of folks were complaining that attendance was down because of the current economic conditions. I, however, found that the attendees were a more concentrated group of decision-making and decision influencing IT leaders. It created a very positive experience at our booth. Of course, the real in-depth discussion took place in the hallways, suites and conference rooms of the Denver Convention Center. More...
PerceptIS just celebrated its 5th year as a business. All we do is provide customer service for our client organizations. Help desk, service desk and desk side services, for the most part, to colleges and universities across the country. It has been pretty rewarding. It has also taught us some valuable lessons about what customer service is all about. Some colleagues asked that I summarize my thoughts in a list…kind of a Ten Commandments of Customer Service. It’s funny, when the idea of Ten Commandments came to mind, I wondered if there might be only seven or perhaps fourteen, or even some other number. Ten seemed so, well, conventional. I am sure there are more, but it wasn’t hard to get to ten! More...
