Providing IT service and support can be much more than a commodity business if you choose the right vendor. The days of just taking a call and hoping for the best are gone. Community Colleges are banking on stellar IT service and support as a competitive advantage for recruitment.

The net result is an environment that is categorized by the following deliverables:

• We help the CIO and the IT staff better use their time by taking the mundane, commodity work off their desks, allowing the IT staff to focus on strategic, innovative solutions
• Flexible, cost-mindful solutions. We aggregate demand in such a way that every one of our clients receives specific solutions of the highest quality at an affordable price.
• Cost predictability. Because we drive efficiencies, we will work with the institution to provide a pricing model that works for them.
• Metric and data-driven accountability. Perceptis uses date to identify root causes of issues, proactively address the issues, and drive call volumes down.
• Great service/positive user experience. The ultimate goal is to create an environment for a positive user experience that delivers an institutional competitive advantage.

Selected Community College Clients:

• Colorado Community College System
• Maricopa Community Colleges
• Ohio Learning Network
• PIMA Community College