PerceptIS delivers superior desktop support via several methods:

• Walk-in Centers, are storefront locations on campus to which end users can bring troublesome problems for direct hands-on support, including hardware repair and depot maintenance.
• QRT (Quick Response Teams), are teams of skilled technicians who can be dispatched to customer sites to perform hands-on services similar to those available in our Walk-in Centers.
• Remote Support is used to quickly and cost effectively resolve computer issues. Technicians can take control of the users computer remotely and resolve the issue.

Depending on your needs and your environment, we can create a solution that uses one or more of the above methods. Additionally, we can leverage our 24x7 call center to facilitate incident tracking, root-cause analysis and many more benefits.

Supported Technologies:

• Windows
• Apple
• Linux
• Printers
• PDAs
• Phone Systems
• And much more...