Perceptis Announces Partnership with Moodlerooms to Offer 24/7 Help Desk Support for LMS Solutions
Help Desk Support Now Available to Students, Faculty and Staff
Cleveland, OH (August 4th, 2010) — Perceptis, LLC, a provider of help desk and customer support services to Higher Education, announced their partnership with Moodlerooms to offer 24/7 help desk services for the learning management system.
"Our clients have been requesting an additional level of help desk support," said Joe McAvoy, VP of Sales and Marketing for Moodlerooms. "After a thorough review, we decided the optimum solution for Moodlerooms to provide professional, superior–quality, 24/7 support was to partner with Perceptis. They have an abundance of experience and deliver exceptional front line support for learning management systems."
The partnership will provide Moodlerooms client site administrators with 24/7 support at no additional cost. Additionally, clients have the option to purchase 24/7 end–user help desk support for their students, faculty and staff.
Perceptis help desk agents have in–depth knowledge of Moodlerooms' solutions and utilize a shared knowledge base populated with an extensive set of Moodlerooms support information. This means customers will receive help — accurately and efficiently — driving outstanding customer experiences and a high First Call Resolution rate.
Several Moodlerooms clients are already using the expanded, end–user help desk support offering provided by Perceptis including LA College International, Trine University and Edward Waters College.
"Utilizing Moodlerooms managed open–source and Perceptis help desk services, clients are afforded a solid managed services platform using open–source solutions," said Dan Barber, Vice President of Partner Relations at Perceptis. "A flexible, reliable and affordable enterprise learning management platform coupled with comprehensive end–to–end support services is a truly winning combination."
Perceptis also offers customers help desk support for IT, Financial Aid, Human Resources, Recruitment, Admissions, Enrollment, Retention, Facilities and General Switchboard.
Moodlerooms provides educators and learners across the globe with proven e-learning solutions that are flexible, scalable, reliable and affordable. By combining cloud hosting, managed open–source, and Software–as–a–Service delivery, Moodlerooms' customers receive the benefits of open–source Moodle with enterprise–level deployment, implementation, value added support, services and features so they can focus resources on what really matters — quality teaching and learning.