The Perceptis Story

Bill Bradfield, Founder and Chief Executive Officer

The founder of Perceptis explains how the company grew out of Case Western Reserve University. He also explores the two founding principles of the company.

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Diffusing an Irate Caller

Sam Pantalone, Team Lead - Enterprise Service Center

Nobody ever calls the help desk because everything is going great. On occasion clients may become so frustrated with their computer that they become irate. Sam outlines a six-step process for diffusing these situations and turning a negative experience into a positive one.

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Technical Writing for a Help Desk

Stacey Clemence, Documentation Specialist

Concise, clear and accurate technical documentation is essential in a help desk environment. To create this kind of documentation it is important to follow a set process which includes knowledge discovery, organization of data, and effective and efficient writing.

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How to Provide Great Desktop Support

Mark Hanuseck, Director of Operations

Great desktop support involves more than just fixing problems. Mark explains how to set your support apart using a pro-active methodology, effective client communications and detailed reporting.

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Project Management with Web 2.0 Tools

John Haprian, Director of Professional Services

Using next generation web technologies such as blogs and wikis can increase communication and efficiency during the project management process. John describes some of the Web 2.0 tools that Perceptis uses to enhance the experience for both staff and clients.

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The Perceptis Difference

Russ Seiter, Vice President of Business Development

Why are customers choosing Perceptis for their support needs? Find out what we do different in terms of end user satisfaction, data driven results and collaborative processes.

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HDI and Perceptis

Heather Brizzi, Director of Enterprise Service Center
We use HDI's best practices to make sure our business is run appropriately to meet the needs of our clients. Learn more about what HDI entails and how Perceptis leverages it.

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