|
Bill Bradfield, Founder and Chief Executive Officer The founder of PerceptIS explains how the company grew out of Case Western Reserve University. He also explores the two founding principles of the company. |
|
|
Sam Pantalone, Team Lead - Enterprise Service Center Nobody ever calls the help desk because everything is going great. On occasion clients may become so frustrated with their computer that they become irate. Sam outlines a six-step process for diffusing these situations and turning a negative experience into a positive one. |
|
|
Technical Writing for a Help Desk Stacey Clemence, Documentation Specialist Concise, clear and accurate technical documentation is essential in a Help Desk environment. To create this kind of documentation it is important to follow a set process which includes knowledge discovery, organization of data, and effective and efficient writing. |
|
|
How to Provide Great Desktop Support Mark Hanuseck, Director of Operations Great desktop support involves more than just fixing problems. Mark explains how to set your support apart using a pro-active methodology, effective client communications and detailed reporting. |
|
|
Project Management with Web 2.0 Tools John Haprian, Director of Professional Services Using next generation web technologies such as blogs and wikis can increase communication and efficiency during the project management process. John describes some of the Web 2.0 tools that PerceptIS uses to enhance the experience for both staff and clients. |
|
|
Russ Seiter, Chief Operating Officer Why are customers choosing PerceptIS for their support needs? Find out what we do different in terms of end user satisfaction, data driven results and collaborative processes. |
|
|
Heather Brizzi, Director of Enterprise Service Center
|
|
inquiries@perceptis.com
216.458.4122
Thought leadership
is a PerceptIS trademark.
|
||
|
||
