Perceptis Provides Help Desk Support, Customer Support Services and Business Intelligence to Higher Education
Leveraging our service engine, we provide a unified service desk in support of the following functions.
- Information Technology
- Enterprise Applications (ERP, SIS, LMS)
- Recruitment
- Enrollment
- Admissions
- Financial Aid
- Retention
- Human Resources
- Facilities
- Information Line/Switchboard
To ensure the service center standards meet world class service and support levels, Perceptis provides:
- Industry leading technology for call center management, incident management and knowledge management
- A dedication to a Total Incident Management philosophy, meaning that our help desk staff take ownership of the call until a complete and satisfactory resolution to a problem is delivered
- Institution–branded self–help solution consistent with the schools identity in order to create a seamless end–user experience
- A passion for metrics and root–cause analysis that allow us to collaborate with you to identify and eliminate recurring issues and reduce costs
Our detailed contracts and "Service Level Agreements" are the foundation we use to assure high quality results and financial responsibility for our service desk offering.