CWRU and PerceptIS: A New Service Delivery Model and Outcomes

"In 2003, Case Western Reserve University sought to upgrade its IT services and support for its faculty, staff and students. Traditional models of IT support had been tried and had not yielded the next level of performance that the CIO was seeking. Upon evaluation of the entire program..."

It’s All About Delivery: People, Tools and Processes

"Great philosophy and compelling models mean absolutely nothing without world-class execution. PerceptIS lives in execution mode 24x7 because we realize that execution connects plans to user satisfaction. We also believe that there are 3 key components in execution..."